Comcast finally made their cable modem visit. I thought that they were going to change out my cable modem for theirs’. Instead, they handed me the new cable modem, a thick booklet, two installation CDs and a box for shipping the old cable modem back.

That’s fine. I am capable of installing a cable modem on my own. But, I had to wonder how many Comcast customers would not have the tech savvy to install their own modem? So, I decided to get out their thick booklet.

As I expected, the first few pages had disclosure information on them. Then there were rights of use information followed by liability notices. This was followed by copyright information which proceeded warranty information.

In short, there were 36 pages of terms and conditions (Ts & Cs) but no installation information. I guess they figure that if you are smart enough to use the internet, you are smart enough to install the cable modem.

By the way, the new service won’t be available until New Years eve. I hope they have their help desk staffed.