On the day of my tire appointment, I was prepared to spend the entire day at the tire store if necessary.  I had reading material, water, coffee and access to Jimmy Johns if necessary.  When I walked into the store and announced who I was, the clerk did not even flinch.  He printed out a sheet of paper, took my keys and told me that they would get right on it.

As I looked around the store, I saw women with small children, business people with laptops and old men with hats, all waiting for tire service.  And they sat there comparing stories about how long they have been waiting and wondering about how much longer it would be.  And, I felt guilty jumping ahead of them in line.  But, that was how the game was played in this place.

After about a half hour, my name was called and I proudly walked to the door to find my car all warmed up and ready to go.  As I looked back, I could see the faces of those who were still waiting and wishing them the best.