We bought a new MTD Yardman lawn mower from Home Depot at the end of August. After mowing our lawn 8 times over the last 8 weeks, the rewind on the starter rope quit working. No problem. We have a two year warranty. So, I took it to a service shop.
The service shop said that they would look at it but they doubted that MTD would stand by their warranty. That didn’t sound too promising. But, since the warranty covered everything except normal wear and tear, I figured that I should be covered. After all, a starter rope recoil should last more than 2 months.
Well, after a couple of days, the repair shop called. They said that MTD had rejected my claim because they do not cover normal wear and tear.
Normal wear and tear??!! We used it 8 times!!! What is the normal life expectancy on a starter rope recoil???
It seems, that while we have a 2 year warranty, the warranty is limited to only parts that are not excluded under normal wear and tear.
So, that means that if you take the mower out of the box and push it across the ground, you have used the wheels and the handle and thus voided the warranty on those parts. Plus, if you even start the mower, the engine, starter, mower blades, and such, are no longer covered by the warranty.
So my advice to any one who has purchased a MTD Yardman mower, keep it in the box for two years. Either that or forget about a warranty because MTD won’t honor your claim if you have ever used your mower.
WHAT A SCAM!!!
MTD Yardman have not heard the last of this!!! I will start with the blog and go from there.
Write to the president of the company. That usually works.
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