Best Buy notified me that my new laptop was repaired and ready to be picked up.  So when I got to the store, I insisted that they turn on the machine to see if it worked.  And, it did.  And since they had replaced the hard drive, I felt better about their repair efforts.

But, after about an hour of loading software updates, it froze up again.  So, I powered it down and tried to power it back up.  But, just like when I first purchased the PC, the LEDs would light for about 30 seconds and then the machine would shut down.

So, apparently, the original problem with the machine was never fixed.  But, since the machine worked when it was first repaired,  that means that it is an intermittent problem which could hide for months only to reappear.

I complained to Best Buy that I have had this laptop for about 3 months now and have yet to use it as it has spent most of the time in the shop.  They assured me that if it couldn’t be fixed that they would refund my money.  We will see.