The waiting area at the Secretary of States Office was full when I arrived at 5 so I took a number and found a seat.  My number was 95 but they were serving 65.  30 people were ahead of me but since there were 5 agents working I felt certain that they could process 30  people in 2 hours.  After all, that is only 6 people per agent and only 3 per hour.  Surely they could process that many in that time frame.

But wait, there are people getting waited on that don’t have a number.  They just seem to walk up to the counter.  Ah yes.  These are the people who had started the process earlier but could not complete their transaction.  Maybe the Secretary of State needed more information for the transaction or they had to take a written test.  Regardless, they were given a pass to the head of the line.  I looked over the office and concluded that there must be at least another 30 people with a pass to the head of the line.  Suddenly, there were now 60 people ahead of me and I wasn’t sure if I would make it in time.