Well, I received my new laptop from the Geek Squad.  The fix?  Why, they reset the software for me.

Since this is the second time that my software needed to be reset, I have to ask why this happens.  And, when will it happen again?

I am sorry, software should not need to be reset.  And, if it does, then there is something wrong with the software.  Regardless, I have no confidence in this repair.